Cancellations

Cancellations Policy: Once you have placed an order you have entered into a contract. However, we understand that cancellations need to be made from time to time. Our cancellation terms are outlined below and are designed to be very reasonable. The policy is only in place to protect both our and your best interests and ensure that our out of pocket expenses are covered. It is not designed to be profitable on our part.

Orders up to £399.99: Cancellations are accepted. The booking fee is non-refundable but any amount paid over and above the booking fee will be refunded. All we ask is that you cancel the order a minimum of 7 full days before the date of your event. Should your order be cancelled after 7 days before your event and up to 12 noon on the working day prior to your event, your order will be subject to a cancellation fee of 50% to cover costs already laid out. Cancellations made after this, including on the day of the event, such as refusal of delivery on arrival or inability to set up due to material misinformation, your order will be subject to a 100% cancellation fee to cover cost already laid out for your booking such as the testing and organising of your entertainment, loading up, vehicle & generator hire and staff commitments which will now have to be paid for regardless of whether your event goes ahead or not.

Orders £400 and over: Cancellations are accepted but must be made at least 14 full days in advance of the date of your event in order not to incur an additional cancellation charge (over and above the non-refundable booking fee). Cancellations made after 14 days in advance of the date of your event and before 12 noon 3 working days prior to your event, will be subject to a 50% cancellation fee to cover our costs. Should your order be cancelled less than 72 hours prior to our planned departure time to set up your event (including refusal of delivery on arrival or inability to set up due to material misinformation) your order will be subject to a 100% cancellation fee to cover cost already laid out for your booking such as the testing and organising of your entertainment, loading up, vehicle & generator hire and staff commitments which will now have to be paid for regardless of whether your event goes ahead or not.

Cancellations on arrival due to not fitting / incorrect surface information: All sizes and dimensions are clearly displayed on our website. Should we arrive on the day and the items not fit in your chosen venue or event area your order will be subject to a 100% cancellation fee to cover cost already laid out for your booking such as the testing and organising of your entertainment, loading up, vehicle & generator hire and staff commitments which will now have to be paid for regardless of whether your event goes ahead or not. No exceptions. We will try our best to provide an alternative or accommodate the relocation of the entertainment, however our event staff will only have a finite amount of time allocated to your booking and must keep a tight schedule in order not disrupt other bookings on that day.

Generators: All generators are non refundable as they are hired in on your behalf. There is no course for A1Events to recover costs associated with the hire as payment is paid up front and in advance at the time of your booking on your behalf. Additional fuel charges are however 100% refundable.

Refusal of delivery: Should our team arrive at your venue and for whatever reason you cancel the booking your order will be subject to a 100% cancellation fee to cover cost already laid out for your booking such as the testing and organising of your entertainment, loading up, fuel costs, vehicle & generator hire and staff commitments which will have to be paid for regardless of whether your event goes ahead or not. WET OR BAD WEATHER IS NOT A VALID REASON FOR TURNING US AWAY WITHOUT NOTICE AND THE CANCELLATION CHARGE WILL STILL APPLY. The only way in which to avoid a penalty is to provide our delivery team with a copy of your Cancellation Confirmation. Failure to pay on the day will result in your case being presented to Thomas Higgins Ltd as outlined below.

Material Misinformation: It is the client's responsibility to ensure the information entered on the booking form is correct. Should there be a mistake on the booking form that has a material effect on the booking (eg, incorrect postcode or incorrect surface information), then the usual cancellation policy applies.The booking fee will be retained and there may be an additional cancellation charge depending on the value of the booking and the date of cancellation (see above). Incorrect information costs us time and money to identify and process and the item that has been booked will not be available for other clients to book in the meantime. If in any doubt regarding the information you enter on the booking form, please get in touch before booking.

General terms applicable to all cancellations

ALL Cancellations must be made in writing via letter or email regardless of how the entertainment was booked and within the time scales outlined above.

All Cancellations by email must be sent to the Company's HQ email address (info@a1eventhire.co.uk) and followed up with a phone call to verify receipt.

Cancellations left on a voice mail are not acceptable as they may not be picked up until after your event. You must speak with a human being during normal working hours (Mon-Fri, 9am - 5pm). Failure to do so may result in a cancellation charge.

Due to the high number of fraudulent cancellation claims, we must make it fully clear that sending an email or letter to us is not proof of delivery. In the case of email, if no confirmation is received from us within 24 hours & in the case of a letter, no response is received within 10 days, please contact us immediately via telephone to verify your request has been received. If no verification can be proved or cancellation number produced then you will still be charged the appropriate fee as outlined above.

No cancellation is final until we have send you a cancellation notice via email. If you haven't received the email please call us for verification in order to avoid disappointment and charge.

All booking amendments will be treated in the same manner as cancellations. The cancellation fees apply to original booking price only. Amending a package to a lesser amount will not eradicate the cancellation charge and the highest fee will by applicable.

PLEASE NOTE: ALL CANCELLATIONS ARE ISSUED WITH A UNIQUE CANCELLATION NUMBER FOR VERIFICATION PURPOSES. PLEASE KEEP THIS NUMBER SAFE IN THE EVENT THAT YOU BE REQUIRED TO PROVE YOUR CANCELLATION. ANY CANCELLATION CLAIMS MADE WITHOUT A CANCELLATION NUMBER WILL STILL BE SUBJECT TO A CHARGE AS THIS IS THE ONLY PROOF THAT YOU HAVE CANCELLED WITH AN ACTUAL HUMAN BEING. FAILURE TO PRODUCE A CANCELLATION NUMBER IN A DISPUTE WILL RESULT IN A CANCELLATION FEE OF 50%.

Legal Action: *Failure to adhere to the payment terms & conditions will result in your file being passed over to Thomas Higgins Ltd for action. Thomas Higgins (Company Registration number 10177315) are a dedicated debt recovery solicitors that will act on our behalf to recover any outstanding payments and will represent us in the event of court proceedings taking place. Thomas Higgins Ltd are members of the Solicitors Regulation Authority (SRA), number 630440 and are regulated by the Data Protection Act 1998. Should Thomas Higgins Ltd be instructed to act on our behalf, they will automatically increase the outstanding balance of this invoice by 15%.

Please do not book with A1Events unless you agree to be bound by these terms & conditions above